Cancellations

All cancellations shall be made in writing and delivered to Crystal Room at Crystal Room’s business address by certified mail or by electronic mail to: crystalroombanquethall@gmail.com with receipt acknowledged. If a customer cancels the event after executing this Agreement, the following refund structure applies:

180 days or more before the Event Date: full refund of initial deposit, forfeiture of Security Deposit.

Less than 180 days before the Event Date: forfeiture of all funds on deposit or paid to Crystal Room as of the date of cancellation. In the event a Customer has failed to comply with any of his/her responsibilities under the Rental Agreement at the time of cancellation, funds presently due and owing to Crystal Room shall be paid immediately to Crystal Room.

In the event of acts of God, war, government regulation, terrorism, disaster, strikes, civil disorder, curtailment of transportation facilities, or any other emergency beyond the parties' control, making it inadvisable, illegal, or which materially affects a party's ability to perform its obligations under this Agreement, either party may terminate this Agreement without liability to the other for any one or more of such reasons upon written notice to the other party within three (3) days of such occurrence or receipt of notice of any of the above occurrences.

In the event of winter weather (i.e., snow, ice, sleet, etc.) that makes travel dangerous, either party may cancel the event and any agreement related thereto upon 24 hours advanced notice to the other. Additionally, Crystal Room is not responsible or liable for any payments between its customer and third-party vendors (including caterers), regardless of whether the event is cancelled by either party. Crystal Room will apply any payments from the customer on deposit with Crystal Room as a credit towards a future event at the Crystal Room, subject to availability.